zebris customer support

The direct line to our support!

You can contact our support team easily under one direct line and email address:

Support: +49 (0)7562 / 9726-300   support@zebris.de

zebris remote support

For our customers we offer easy to handle, system-independent remote servicing via TeamViewer.
 Neither installation nor administrator rights are needed at the client pc.

To use this service please contact a member of zebris Service staff via phone (+49 7562 9726 300)
or send us a message via support@zebris.de

To start a session, please follow these three steps:

  1. Click "Download zebris QuickSupport" and download the file to your pc
  2. Exectue the file - a dialog shows a generated session-ID. Now please contact a zebris Service staff member via phone and tell him the ID shown.
  3. During the session, zebris Support can see your Windows Desktop and control your mouse and keyboard for maintenance.

Information on data security:
The connection is secured like current home banking applications.
After the session, the connection is terminated automatically, reconnection is impossible without knowledge of the new ID and password.(Quelle: TeamViewer GmbH)

"TeamViewer includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards." (source: TeamViewer GmbH)

Software updates and user manuals

For user manuals and software updates please contact our support team by phone or e-mail. 
On request the zebris team is happy to provide those products for download.