zebris customer support
The direct line to our support!
From now you can contact our support team easily under one direct line and email address:
Support: +49 (0)7562 / 9726-300 firstname.lastname@example.org
zebris remote support
For our customers we offer easy to handle, system-independent remote servicing via TeamViewer.
Neither installation nor administrator rights are needed at the client pc.
To use this service please contact a member of zebris Service staff via phone (+49 7562 9726 300)
or send us a message via email@example.com
To start a session, please follow these three steps:
- Click "Download zebris QuickSupport" and download the file to your pc
- Exectue the file - a dialog shows a generated session-ID. Now please contact a zebris Service staff member via phone and tell him the ID shown.
- During the session, zebris Support can see your Windows Desktop and control your mouse and keyboard for maintenance.
Information on data security:
The connection is secured like current home banking applications.
After the session, the connection is terminated automatically, reconnection is impossible without knowledge of the new ID and password.(Quelle: TeamViewer GmbH)
"TeamViewer includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards." (source: TeamViewer GmbH)
Software updates and user manuals
For user manuals and software updates please contact our support team by phone or e-mail.
On request the zebris team is happy to provide those products for download.